New Jes-Extender user -cannot adjust traction
I’ve bought a Jes-Extender comfort and have been trying to set it up and fit it properly. Whilst I can wear it correctly, I’m finding it impossible to adjust the traction. It supposedly has three levels of traction 900g, 1200g and 1500g of force. Whilst I understand that new users should start with 900 I want to be familiar with the device and no amount of adjustment from me can increase this.
The instructions from the video and manual say that when you first fit it, you push down the plastic support towards the body so the ‘springs press home’ then tighten the plastic noose. Firstly when I do this the springs bounce back and there is nothing to keep them in the pressed position. Secondly when I try to adjust the screws or rods, no combination is able to change the degree of traction. It always remains at the lowest level.
Is there something obvious that I am missing or have I spent a lot of money on complete tat?!
Any ideas please!