A comment on andoNYC experiences with the company. I have the same feeling. They are slow and not service oriented. When I first bought the thing they took the money from my card but nothing happened for two weeks. Then I said I was going to take legal action and they had it flown in quickly and I got 5 emails detailing every step on the way and it was very quick. When I wrote and thanked him for the nice service etc. it went back to bad - I asked if there was a user forum and ordered replacements, but nothing happened no reply, nothing. Then a guy here on Thunders turned out to be selling the same condoms (they are produced by BARD in the US) and I ordered them from him and cancelled my order with Phallosan.