Broken extender

Even though it’s warranted for 3 years, the guys at msp-concept are not responding to my emails about my broken penimaster

On May 3, 2005 I sent emails to versand@msp-concept.de and info@penis.de.

With no response, on May 5, 2005 I sent a follow up email to versand@msp-concept.de, info@penis.de, and infoservice@msp-concept.de.

Still without a response, I suggest buyers beware.

Are you sure that you don’t have a spam filter blocking their replies? Happens quite often. Good idea to check it out.

I’m completely sure.

Not the history that our members report here. These PM guys seem to usually go out of their way to help their customers. Anybody have any suggestions for hb2 on how to make contact?

It is just two days, that seems a little soon for a reply, especially if they are “swamped”.

I suppose you’re right Mr. Nine. I would have at least expected a “we got your message, and will contact you shortly” or some such, though.

I got a reply today.

Sounds promising at this point — I have to send a picture of the broken pieces and they’ll send me a new one for free. Alternatively, I can mail the broken pieces to them.

Just thought everyone’d like to know that I received the replacement today.

I was expecting just the broken parts, but I got a brand new kit!

Can’t ask for more than that! Great news!