Bathmate x30 help

I have had bathmate x20 for 8 months and had great success with it, having fun and gaining. I just got a x30 3 weeks ago, and have had a hard time using it, hard to get. Good suction, I used a couple days, and didnt get any pump it did not get a suction. I would pump and the bellows would pump and then in 1 or 2 seconds release, losing pressure, it never really gets a good pump or suction, I think it is either because of the new shorter comfort pad or because of the valve, when I try moving the pip to the sides to closed position it feels like it isn’t in the right position and idk it feels like it moves to open position and then I put on and move to open it doesn’t seem to be in the correct open spot it like isn’t exact in the middle or something. I have extra valve I think the came with the bathmate I might try putting that one on but idk, I did take a week break and then pumping and it worked awesomely I got huge great pump session. Was biggest ever had been. Was so excited for next sessions for the future and next day comes and it doesn’t work. I felt down and was like WTF. I have since stopped but want to find a solution, because I had such great gains with x20 and fun. I think it is a great thing for EQ and gains and stamina and blood flow for healthier more oxygenated unit and vernier and just everything . So has anybody had same or similar problems that know what I can do or what is going on, if my thinking is correct or what I should do? Thanks Hope I can figure this out.

Check the washer in the top and make sure there is no damage and clean,then check the spring in the top make sure there are no bends and that it is seated good .One thing to make sure of is the slanted piece is center of your balls and sealed and pump one good hard time to deal,hope this helps,and make sure the lines are even and meet up

b balls

And be sure your clean shaven it helps

It’s very hard to understand your post. Maybe English is your second language? I had issues with my first BM it was a Hercules I tried contacting bathmate and never got a real response from them. I then went with the hand pump one and its work great. My suggestions are 1- try having it suction to a hard surface like the tub 2-take it apart wash it and put back together then back to step 1 and 3- contact bathmate. It’s expensive pump the least they can do is help you. Hopefully their customer service is better now.